Frequently Asked Questions

Our process is simple:

• Request a quote or order online
• We send you a FREE prepaid pack with insured shipping
• Send us your glasses
• We complete the work within 5-7 working days
• We ship them back to you with free insured return shipping

No, you can checkout as a guest. However, creating an account allows you to:

• Track your orders in real-time
• Save your prescription for faster reorders
• Access exclusive member discounts
• View your order history

We work with all eyewear brands. Whether you have designer frames from Ray-Ban, Oakley, Tom Ford, or frames from any other manufacturer, we can service them professionally.

We offer a comprehensive range of lenses:

• Single-vision: Distance, reading, or intermediate
• Varifocal: Progressive lenses for all distances
• Non-prescription: Clear or tinted lenses
• Lens options: Clear, tinted, polarised, photochromic (Transitions®)
• Coatings: Anti-reflection, scratch-resistant, blue light filtering

Yes, for prescription lenses. You can either:

• Enter your prescription manually during checkout
• Upload a photo of your prescription
• Include a paper copy with your frames

For non-prescription lenses, no prescription is needed.

We can reglaze most frames, including full-rim, half-rim, and rimless styles. However, frames must be in good structural condition. If you're unsure, request a quote and we'll assess your frames when they arrive.

We offer comprehensive repair services:

• Broken frame repair
• Hinge replacement
• Nose pad replacement
• Screw replacement
• Temple/arm repair
• Full frame restoration

Simply upload photos of the damage and describe the issue on our repair quote page. We'll review it and send you a personalized quote within 24 hours.

Yes! All repairs come with a 90-day warranty. If the same issue occurs within 90 days, we'll fix it free of charge.

Yes! We provide free insured shipping both ways. We'll send you a prepaid pack to send us your frames, and we'll return them to you with free insured shipping. No hidden costs.

Most services are completed within 5-7 working days from when we receive your glasses. This doesn't include shipping time to and from our lab.

Once you create an account, you can track your order status in real-time. You'll also receive email updates at each stage of the process.

By operating online, we eliminate the high overhead costs of physical retail locations (rent, staff, utilities). These savings are passed directly to you. We can offer the same quality service at up to 70% less than high street prices.

We accept all major credit and debit cards, PayPal, and other secure payment methods. All transactions are processed securely.

No hidden fees! The price you see is the price you pay. Shipping is always free both ways, and we're completely transparent about all costs upfront.